Frequently Asked Questions

On this page you will find answers to the most frequently asked questions. Please browse through the topics on the left side to see more. Below, you can find the topics of each section.

If you can't find the information you are looking for, please contact us.

The sections cover following topics

General Questions

• customer service
• ordering process
• canceling, return and payment policy
• delivery time
• damaged package
• prices
• discounts
• necessary accessories
• help finding your way through our products
• contact R&D department
• dealers
• newsletters
• manuals
• complaints
• application fields

Technical Questions

• technical support
• customizing
• maximum pressure tolerance
• communication problems
• Communication Box
• PC connection
• recalibration
• Logic feature
• Extended memory feature
• software updates
• reference/previous studies with Star-Oddi products

Aquatic and Fisheries Research

• fish tagging instructions
• what size for what species
• reusability
• battery replacement
• recycling
• custom housings
• SeaStar updates
• calibration outside of standard ranges
• study/research location
• biofouling/erroneous salinity recordings
• dummy tags

Pharmaceutical Industry

• data accuracy
• calibration outside of standard ranges
• sterilization
• Mercury updates
• dummy tags

Beverage & Food Industry

• calibration outside of standard ranges
• data accuracy
• sterilization
• FoodStar updates