Frequently Asked Questions

If you can't find the information you are looking for, please contact us.


Do you have a distributor in my country?

Star-Oddi has distributors around the world, please contact us for details.

Do you offer discounts on large orders?

Yes, Star-Oddi offers special discounts on a large amount of ordered loggers. For detailed information please contact customer service.

How do I contact customer service?

We are available via email, virtual meeting and phone during office hours.

How do I order? What information do I need to give you?

You can contact us via phone or email with your request.

In order to give you an accurate quote we will need the following information:

• Name, institute/company and other relevant contact information
• What product(s) are you interested in?
• How many items would you like to order?
• When do you need the items?
• How are you intending to use our products?
• Temperature, depth and salinity ranges if required.

How long does the production/delivery take?

Delivery time depends on the type and quantity you order. Generally it takes around 4-6 weeks after receiving your purchase order for the product to be delivered but in many cases we have products in stock.

I am working in a field that is not listed on your website but I could find a use for your products.

Star-Oddi is always open to new suggestions for the use of its products and the application of our loggers. Contact our customer service and let us know about your project, we will assist you in choosing the right product.

What accessories do I need as a first-time customer?

The basic starter kit that you will need in order to be able to use your Star-Oddi loggers consists of one Communication Box and one application software (SeaStar/FoodStar/Mercury).

Where do I find more information about the prices?

Please contact sales for a quote. We do not have published prices on our website since the price varies depending on sensors, accessories, quantity etc.